We make sure that your personal data is handled in a way that complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other relevant UK or EU legislation.
In this document:
Who is Responsible for Your Data :
Our Data Protection Officer (DPO) is responsible for ensuring that your personal data is collected, stored, and processed safely and in accordance with data protection laws.
If you have any questions or concerns about how your data is handled, you can contact us using the details at the end of this policy.
Why We Process and Store Your Data:
We collect and process personal data to provide our services as a children’s play and party venue. This includes:
The information we may collect includes your name, contact details (such as email and phone number), and IP address.
We only collect data that you voluntarily provide to us and that is necessary to deliver our services.
How Long We Keep Your Data:
We may retain your personal data for up to six years after your last interaction with us, for tax, insurance, or legal purposes.
After this period, your data will be securely anonymised or deleted, unless you have specifically opted in to receive ongoing communications from us.
Who Has Access to Your Data:
Access to your personal data is strictly limited to our Data Protection Officer and authorised members of staff who need it to carry out their duties.
Some trusted third-party service providers may also store or process your data on our behalf, for example:
If you contact us through social media, those platforms may also retain a copy of your messages.
We do not sell or share your data with any third parties for marketing purposes.
Sharing Data for Legal Reasons
We may share your personal data with third parties only when required by law or for legitimate reasons such as:
We will never share your data for commercial gain or marketing purposes.
Your Right to Access and Correction:
You have the right to:
To make a request, please contact us using the details below. We may need to verify your identity before providing your data.
Your Right to Deletion:
If you are no longer a customer and there are no outstanding legal or financial obligations, you may request that we delete your personal data.
Where we are legally required to keep some information (for example, for tax or insurance purposes), we will retain only what is necessary and delete the rest.
Cookies:
Our website uses cookies to enhance your browsing experience and allow you to place orders or make bookings.
Please refer to Google’s own privacy and cookie policies for more details on how they handle this information.